Gift Vouchers

Alpaca trek vouchers make a wonderful and unforgettable gift for your friends and loved ones. Vouchers last for one year.

How to use your gift voucher

To use your gift voucher go ahead and book a trek using our online booking system. Choose an available date and select the appropriate ticket. After entering your details go through to Checkout which confirms your booking. Do not click the Pay button but instead email info@hollyhagg.org.uk quoting your voucher number and date of the trek so we can mark your booking as paid. You may upgrade your ticket or add extra tickets – you will just pay the difference in price.  All bookings must go through our online booking system so please book your trek before emailing us. If you have any questions about using your gift voucher please check the gift voucher FAQs below before sending us an email. We’re a very friendly bunch who try to answer all enquiries but we kindly ask that you help us not to overwhelm our volunteers with too many emails by checking our website for answers first.

Where is my voucher number? 

Your voucher number is shown on the voucher that was sent out by email at the time of purchase. If you cannot find your voucher number you will need to tell us the name of the person who purchased the voucher and the date it was purchased on. 

Can I use my voucher for 2 people sharing (B Ticket)?  

Yes. we have a number of B tickets available on each trek so you may be able to book a place for two people sharing. However, if you would rather book two alpacas for two people you can do this by booking two individual tickets (A or C) and we will offer you a discount on the second ticket. First, book the two tickets you want on our online booking system then go through to checkout but don’t press the pay button. Instead send an email to info@hollyhagg.org.uk with your name, voucher number and booking date. We will then mark your booking as partially paid and send you a link to pay an additional £25 for the second ticket. 

Can I use my voucher for a family ticket (E Ticket)?  

Yes. we have a number of E tickets available each week so you may be able to book a family ticket. You will need to find a trek that still has a shared ticket available for booking, but they sell out fast so you’ll have to be snappy. 

I can’t book the date I want on your booking system 

If you are having problems booking please see our FAQ booking page. But if you can’t select a ticket on the booking system that most likely means it is sold out. Trek places are very popular, we are sorry if you have missed out on the date that you want. We recommend checking our booking system regularly as new tickets may be available due to cancellations.